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FAQ

Account

Yes! you can set up as many devices as you would like under the same account. You will be able to select each one as well as a provide a name for each device. You can also view all the devices on the same screen.

Cellular signal is the main reason the device isn't reporting. The device is most likely in a low signal area. Once the device receives signal again it will start reporting again. This may take a few hours, but this is usually the main reason for this issue.

To change the updates on the Micro Tracker you just have to contact us and let us know whether you want the device on minute or five minute updates. We will have to change this on our end.

Yes. We do offer discounts for bulk purchases. Whether you are an employee trying to monitor employees or an independent contractor, we do offer custom prices. Just contact us for a price quote.

Yes all GPS Trackers have a monthly service of $24.95 per month, which can be paid month to month with no contract. The activation fee is a one time fee of $30.00.

No the software requires no installation and will work on any web browser, but Google Chrome is recommended for the best results.

Try power cycling the device. To do this just hold down the power button (located on same side as where you charge the device) for 10 seconds until all the lights turn off. Once the unit is off wait 30 seconds and turn the unit back on. This should fix the issue, but if it doesn't try relocating the device to a different area and power cycling the unit again.

Once logged into the account just click on manage devices and from there click the common name box. Provide a common name for the unit and use the drop down menu to repeat the process for other units.

To create alerts just click Manage and click on Account Level Alert Contacts. From there just select either email or mms and put in the MMS or email contact address. Then from the dropdown box select which alerts you would like to be notified of.

To change the excessive speed notification please contact us and we will be able to change the speed on our end.

1. The first light on the top should be blinking periodically and has to do with the satellite signal. 2. The second light is the battery indicator. This should be flashing periodically. 3. The third light is the cellular signal. This light will blink every 3 seconds once it has locked a cellular signal.

To receive report history that doesn't show on the All Events Report please use the following link. http://www.archive.spyspotgps.com

Technical

The username is the email address that you provided when you filled out the form to register the device.

Yes the software is user friendly to tablets as well as iPads. Once you log in to the device you will just select iPad or Tablet from the dropdown menu.

Yes you can use this device all over the world, but you will have to purchase a 2G sim card. You have to make sure it is a 2nd Generation sim card otherwise the device will not work. It will be $25.00 for the monthly service. We also offer devices that include worldwide SIM cards.

Once the device is registered it can take up to a maximum of 24 hours before you are able to login. If you still can't login after 24 have passed, please call us and we will resolve the issue immediately.

The GPS uses triangulation to calculate the exact location of the user. The GPS also runs off the cellular network so it uses GSM as well as cellular signal to determine the unit's location.

Yes our GPS Trackers offer live tracking, so they require a monthly service, which can be paid month to month. No long term contract is required and can be cancelled at anytime.

All vehicles manufactured after 1996 are required to have an OBD ii port inside the vehicle.

The kill switch will take up to 20 seconds to disable the ignition.

To install the Y Cable, just pop out the original OBD 2 port with a screw driver. The Y Cable has one male end and two female ends. Plug the OBD 2 port that you popped out into the male end and run one of the female ends through the open port which was popped out. Connect the OBD 2 Tracker to the other female end, which can then be pushed up behind the dashboard and hidden from view.

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